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Where Am I: Resources / News & Media / Ward 12 Constituent Services Report

Jul 26, 2022

Councilwoman Rebecca Maurer released the Ward 12 Constituent Services Report.

This report is the first of its kind, outlining 6 months worth of call data and constituent requests to a council office. The report dives into critical next steps to building a more responsive, modern City Hall that truly works for Cleveland. Click here to download.

The report details the high call volume that Council offices respond to. The Ward 12 office, for instance, received 1000 requests for service in the first 110 days. That is an average of 9 new requests each day. By comparison, the 311 system that the city operates to try to streamline city services only averages about 5.5 calls per day from Ward 12 residents. 


In addition, the report analyzes what the calls are for. Less than 10% of the calls are related to traditional Council responsibilities, such as permit approvals or legislation.