Announcing the New 311 Website

Sep 12, 2024

The new 311 website has launched! 

311 is a centralized, non-emergency hotline and website that provides residents with easy access to City services and information. 311 is a direct and efficient way to report issues and request services, enhancing efficiency and responsiveness. 

Whether you are a resident, visitor, or local business, our goal is to make it easier for you to report non-emergency issues in a streamlined, user-friendly experience. 

From potholes to graffiti to bulk trash pickup, communicating with the City is now easier than ever. Visit the 311 website to submit a non-emergency service request that gets routed directly to the department to complete the work. 

A reference number will be automatically generated. See the website for a full list of service requests available today at clevelandohio.gov/311. 

The 311 call center you know and rely on isn’t going away. To speak to a trained Citizen Support Specialist, dial 311 while within the city limits or dial 216-664-2000 from anywhere. You can request a reference number when you call. To get started, visit online at clevelandohio.gov/311 or call 311 in the city or 216-664-2000.  Council also has a link to the website on its home page.